Our Policies & Procedures

CANCELLATION POLICY:

We operate a 24-hour cancellation policy. If you cancel an appointment over 24-hours in advance, we will not charge you for a missed session. If you cancel after that, or if you cannot attend, you will still need to pay for your appointment as we have committed the time.

IF WE CANCEL?

Occasionally, circumstances might prevent us from delivering a session as agreed. We will give you as much notice as possible if this happens. We will not charge you for appointments we cancel and will do our best to re-book at a time that best suits you.

RIGHT TO A CHAPERONE:

Clients and staff may feel vulnerable at some stage during examination, treatment or delivery of care; the safety, privacy and dignity of our clients is paramount.

Clients, have the right to give or withhold their consent to any intervention; the client can also withdraw any previously given consent.

All clients should be given the opportunity to have a trusted and appropriate adult present whilst any examination, care process or treatment takes place.

The relationship between a client and their practitioner is based on trust. A practitioner may have no doubts about a patient they have known for sometime and feel it is not necessary to offer a chaperone; clients may also show no concern whether a chaperone is present; however this should not detract from the fact that a client in our care is entitled to a chaperone if they require one.

FACILITIES:

During this time where current covid-19 guidelines are still in place, on entering the facility we kindly request that you wash your hands using the hand washing facility or sanitise your hands using the sanitation stations provided.

We also request that clients wear a face mask on entering the clinical room and for the duration of their treatment unless they are clinically exempt for any reason.

MEDICAL IN CONFIDENCE / DATA PROTECTION:

Our clinicians will make notes throughout the treatment session in order to help with the continuity of care from one appointment to the next.

It is also required for the clinician to upkeep adequate notes recording the treatment sessions should the events of the treatment ever be brought in to question and required as proof to support or disprove a claim against them.

In keeping with ‘The Data Protection Act, 1998’ we also ensure that;

1.Personal data is processed fairly and lawfully

2. Only personal information of relevance shall be obtained and shall not be further processed in any manner.

3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed

4. Personal data shall be accurate, and where necessary, kept up to date

5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Note that in healthcare there are specific recommended time frames for keeping and disposing of different types of information about individuals (medical records are required to be kept for up to 7 years).

6. Personal data shall be processed in accordance with rights of the person. For example, a person has the right to: request access to the information; prevent the processing of information if it is likely to cause damage or distress; correct mistakes in the information; claim compensation if the information is inaccurate or if the Data Protection Act has been breached.

7. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data. Note at Developing Function we pay to use a practice management software platform which stores (and password protects) every file. Alongside using computers that require 2 factor authentication to access.